I had an amazing time presenting at the Healthcare Experience Design Conference yesterday. I met like minded people from all over the world, literally. Special thanks to Amy Cueva and Mad Pow for having me.
It seems the presentation was well received and I promised a list of resources to appear right here:
Penn Medicine and it’s many entities.
OncoLink and the Many Good People Behind It. (Maggie rocks!)
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Team Retrospectives are a great way for a team to reflect, inspect, adapt and improve. A common format for a team retrospective is for a facilitator to lead the team through a set of questions meant to help everyone think about the accomplishments to date as well as how to improve going forward. Everyone will individually answer the questions and then the team will walk through the replies as a group, reflect upon those, and come up with actions.
The notion of a retrospective is rooted in the belief that any team, even a well-performing one, should take time to examine itself and find ways to become as effective as possible. A retrospective is very much NOT about assigning blame or scapegoating. Examples of a team’s set of questions are “what should we start doing?”, “what should we stop doing?”, “what should we continue doing?”, “what should we do more of?”, “what should we do less of?” and “what puzzles us?” Here’s a basic template to get started: Retrospective_Template
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Web Analytics
You know I’m a big proponent of Search Data and the clues it exposes: Lou Rosenfeld and Marko Hurst publishing this book.
Avinash is always a wealth of information and he has much to say on site search analytics.
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The Power of Ad Hoc Personas
This seminar by Tamarra Adlin packs some punch for coming up to speed quick on the topic.
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Task Analysis Grid
This tool by Todd Warfel has served teams well through the years.
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Content Strategy (+ UX + Healthcare )
Content Strategy + UX by Kristina Halvorson. Testing Content by Colleen Jones.
David Anderson takes us for a tour of his content strategy process at the University at Buffalo School of Medicine and Biomedical Sciences (SMBS).
Aaron Watkins will be presenting at Confab 2011 on the topic at of testing healthcare content with users at Hopkins Medicine.
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Influence Every Which Way
